Privacy Policy

TranqBay (we, our, or us) is committed to protecting the privacy of our users across all jurisdictions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health platform

Last Updated Date: December 9, 2024

Privacy Policy Illustration

Regulatory Compliance

This policy complies with multiple international data protection regulations including:

European Union: General Data Protection Regulation (GDPR)
United States: Health Insurance Portability and Accountability Act (HIPAA)
Nigeria: Nigeria Data Protection Regulation (NDPR)
United Kingdom: UK GDPR and Data Protection Act 2018

Information We Collect

Personal Information

Name and contact details
Date of birth and demographic information
Professional credentials (for therapists)
Payment information
Emergency contact information
Medical history (where relevant)
Government-issued identification (for verification)
Insurance information (where applicable)

Platform Usage Data

IP address and device information
Browser type and settings
Access times and duration
Pages visited and features used
Geographic location (as permitted by law)
Technical error logs
Platform interaction data

Session Information

Appointment schedules
Session metadata
Chat logs (if applicable)
Treatment plans (as documented by therapists)
Crisis intervention records (where applicable)

Data Processing Purposes

We process your data to:

Provide and improve our services
Match clients with therapists
Process payments and maintain records
Ensure platform security
Comply with legal obligations
Respond to emergencies
Conduct quality assurance
Send service-related communications

Regional Data Protection Rights

European Union & UK Users

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent

United States Users

Right to access PHI
Right to amend records
Right to receive accounting of disclosures
Right to request restrictions
Right to confidential communications

Nigerian Users

Right to data access
Right to data portability
Right to erasure
Right to object to processing
Right to lodge complaints

Data Security

We implement robust security measures including:

End-to-end encryption for sessions
AES-256 encryption for stored data
Multi-factor authentication
Regular security audits
Access controls and monitoring
Incident response procedures

Data Retention

We retain data according to regulatory requirements:

Session metadata: 30 days
Medical records: As required by local law
Payment records: As required for tax purposes
Platform usage data: 24 months

International Data Transfers

For international data transfers, we ensure:

Appropriate safeguards are in place
Standard contractual clauses are implemented
Regional data protection requirements are met
Data localization laws are followed

Third-Party Sharing

We may share data with:

Service therapists (with appropriate safeguards)
Law enforcement (when legally required)
Emergency services (in crisis situations)
Insurance therapists (with consent)
Other healthcare therapists (with explicit consent)

Children's Privacy

For users under 18:

Parental consent required
Enhanced privacy protections
Special data handling procedures
Age-appropriate privacy notices
Parental access controls

Updates to Privacy Policy

We may update this policy:

With notice via email or platform
With clear communication of changes
Maintaining version history
Requesting renewed consent when needed

Contact Information

For privacy-related inquiries:

Website:TranqBay.health

Email:[email protected]

Data Protection Officer:[email protected]

Related Policies

Client Cancellation & Refund Policy

Therapist Cancellation & Refund Policy